Privacy Policy

The House of Hearts ("we", "us", "our") is committed to protecting the privacy of individuals who interact with this website (houseofhearts.net). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using this website, you acknowledge that you have read and understood this policy. If you do not agree with its terms, please discontinue use of the site.

We may collect the following categories of personal information: contact information (name, email address, and any message content you submit through our contact forms); technical data (IP address, browser type, operating system, referring URLs, and pages visited); and correspondence (records of any communications you send to us).

We do not collect sensitive information (as defined under the Privacy Act) unless you voluntarily provide it and we have your consent to do so.

We collect personal information directly from you when you submit a contact form or correspond with us by email, and automatically through standard web server logs and analytics tools when you browse the site.

We use personal information to respond to enquiries and correspondence submitted through the site; to operate, maintain, and improve the website; to comply with legal obligations; and for internal administrative and record-keeping purposes.

We will not use your personal information for direct marketing without your express consent.

We do not sell, trade, or rent personal information to third parties. We may disclose personal information to service providers who assist us in operating the website (bound by confidentiality obligations); where required or authorised by law; or with your consent.

Personal information is stored on servers located in Australia or in jurisdictions with comparable privacy protections. We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

Under the Australian Privacy Principles, you have the right to request access to personal information we hold about you, and to request correction of information that is inaccurate, out of date, incomplete, or misleading.

To make such a request, please contact us at Registry@houseofhearts.net. We will respond within a reasonable time and in accordance with our obligations under the Privacy Act.

If you believe we have breached the Australian Privacy Principles or this policy, you may lodge a complaint by contacting us at Registry@houseofhearts.net. We will acknowledge your complaint and endeavour to resolve it within 30 days.

If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

This website may use cookies and similar technologies to improve your browsing experience and to collect usage data. You may configure your browser to refuse cookies; however, some features of the site may not function correctly if you do so.

This website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

We may update this Privacy Policy from time to time. The date of the most recent revision appears at the top of this page. Continued use of the website following any update constitutes acceptance of the revised policy.

For any privacy-related enquiries, please contact the House of Hearts Registry at Registry@houseofhearts.net.